Shipping

Overview: Ships in 1-2 business days. Arrives in 3-10 business days (up to 20 outside EU/North America). Free worldwide shipping. We cover all customs fees. You get tracking via email.

When does my order ship?

1-2 business days after you order.

You'll get an email with tracking info once it ships. Sometimes tracking takes a bit to update in the system - give it a day.

When will it arrive?

EU & North America: 3-10 business days Rest of the world: Up to 20 business days

Actual delivery varies depending on your location.

Do you ship to my country?

Yes. We ship worldwide.

Is shipping free?

Yes. Free standard shipping on every order, everywhere.

Will I have to pay customs fees?

No. We cover all customs duties and taxes.

Who delivers my package?

Trusted carriers like FedEx and UPS.

Any delivery issues? Let us know.

How is it delivered?

Left at your doorstep (courier's discretion).

Can I change my shipping address after ordering?

If it hasn't shipped yet: Email us and we'll update it. If it's already gone: We'll try, but no guarantees.

Can I track my order?

Yes. Once your order ships, you'll get an email with a tracking number.

Click the link in the email or paste the tracking number into the carrier's website (FedEx or UPS) to see where your kit is.

What if it arrives damaged?

Check everything when it arrives.

If something's damaged, email us with: · Order number · Photos of the damaged items · Photos of the packaging

We'll sort it out.

Questions?

Email us at support@sarangette.com - we're here to help.