Help Center

Your satisfaction is our top priority. We're real people who genuinely care about your experience.

30-Day Full Refund Policy

Changed your mind? No problem. Return any unused item within 30 days for a complete refund. No questions asked, no hassle.

Full refund processed in 1-3 days

Damaged or Defective Items

If your order arrives damaged or isn't what you expected due to our error, we'll make it right immediately - replacement or refund, your choice.

We cover return shipping costs

Changed Your Mind?

We understand! If you simply changed your mind about a purchase, you can still return it within 30 days for a full refund.

You cover return shipping

Frequently Asked Questions

How long does shipping take?

Orders typically arrive within 7-14 business days depending on your location. You'll receive tracking information as soon as your order ships.

What if my order arrives damaged?

We've got you covered! If your order arrives damaged or defective, we'll send a replacement or full refund - and we cover the return shipping. Just email us with a photo of the damage.

Can I return my order if I change my mind?

Absolutely! We offer a 30-day return policy. If you're not happy with your purchase, return it in unused condition and we'll issue a full refund. You'll just need to cover the return shipping cost.

How fast do I get my refund?

Once we receive your return, refunds are processed within 1-3 business days. The funds will appear in your original payment method.

Need Help? We're Just an Email Away

Our friendly support team typically responds within 24 hours. We're here to help with any questions!

support@ceribou.com
Typically replies within 24 hours